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KB44558 - Network Time Protocol (NTP) issues after upgrading Pulse Connect Secure / Pulse Policy Secure to 9.1R8 Virtual Machines

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Last Modified Date8/13/2020 8:13 PM
Synopsis

Network Time Protocol (NTP) issues after upgrading Pulse Connect Secure / Pulse Policy Secure to 9.1R8 Virtual Machines

This article describes the Network Time Protocol (NTP) issues after upgrading Pulse Connect Secure / Pulse Policy Secure to 9.1R8 Virtual Machines.  This applies to virtual appliances only.
Problem or Goal
After upgrading Pulse Connect Secure / Pulse Policy Secure to 9.1R8, the virtual appliance may experience the following symptoms:
  1. Failed authentication which are time-based sensitive (for example, SAML, RSA, etc)
  2. Random Cluster split for Active / Active or Active / Passive
Cause
Solution
Note: Pulse Secure is aware of the issue and will be addressing it in the 9.1R8.1 release.
We will keep this KB updated as and when we make progress.

Workaround:

Enable "Synchronize guest time with host" under the Virtual Machine properties as show in the image below. 

User-added image


 
Related Links
Attachment 1 
Created ByDmitriy Melk-Karamov

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