KB44600 - Error: invalid license string when installing Platinum (PLN) or ICE software license SKUs

This article provides information about software requirements for installing Platinum (PLN) or ICE software license SKUs.

When installing a PLN or ICE software license SKU, the administrator may receive the following error message:

Error: Error: invalid license string (license_string)

This issue occurs due to platinum software license SKU were introduced in Pulse Connect Secure and Pulse Policy Secure 9.1R8 and above.

Below is a list of possible Platinum license SKUs:

• CONSEC-PLN-*
• POLSEC-PLN-*
• PS-LIC-VLS-SVR-PLN-*
• PSA3000-V-PLN-*
• PSA5000-V-PLN-*
• PSA7000-V-PLN-*
• PS-PLN-CS-LIC-*
• PSA3K-ICE-PLN-*
• PSA5K-ICE-PLN-*
• PSA7K-ICE-PLN-*
• PSA3K-ICE-XYR
• PS-PLN-PROFILER-LG-*
• PS-PLN-PROFILER-MD-*
• PS-PLN-PROFILER-SM-*

To resolve the issue, please upgrade to Pulse Connect Secure or Pulse Policy Secure 9.1R8 and above.  If this is not possible, please contact Pulse Secure Customer Care to modify to a non-PLN SKU.  This will not impact the level of support service received in the future.