This issue occurs due to platinum software license SKU were introduced in Pulse Connect Secure and Pulse Policy Secure 9.1R8 and above.
Below is a list of possible Platinum license SKUs:
CONSEC-PLN-*
POLSEC-PLN-*
PS-LIC-VLS-SVR-PLN-*
PSA3000-V-PLN-*
PSA5000-V-PLN-*
PSA7000-V-PLN-*
PS-PLN-CS-LIC-*
PSA3K-ICE-PLN-*
PSA5K-ICE-PLN-*
PSA7K-ICE-PLN-*
PSA3K-ICE-XYR
PS-PLN-PROFILER-LG-*
PS-PLN-PROFILER-MD-*
PS-PLN-PROFILER-SM-*
Solution
To resolve the issue, please upgrade to Pulse Connect Secure or Pulse Policy Secure 9.1R8 and above. If this is not possible, please contact Pulse Secure Customer Care to modify to a non-PLN SKU. This will not impact the level of support service received in the future.