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KB44617 - Pulse Desktop Client On MacOS Takes A Delayed Time To Load

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Last Modified Date10/23/2020 9:10 PM
Synopsis

Pulse Desktop Client On MacOS Takes A Delayed Time To Load

This article summarizes the cause of delayed initial connections experienced on MacOS users via Pulse Client.
Problem or Goal
Pulse Desktop Client can take up to 45 seconds to connect first time after reboot on MacOS when Traffic Enforcement or Lockdown Mode is enabled. 
Cause

Due to Apple deprecating Kernel Extension (Kext), Pulse Desktop Client uses System Extension as of 9.1R8.2 release. Pulse Desktop Client versions earlier than 9.1R8.2 will not work on MacOS Big Sur.

For Pulse Desktop Client versions 9.1R3 to 9.1R7, Pulse Firewall Kernel Extension (Kext) is loaded on-demand (when Traffic Enforcement or Lockdown Mode is enabled) by macOS; being a kernel component the loading can sometimes take longer based on third party kernel extensions that are already installed.

Solution
Disable Traffic Enforcement or Lockdown Mode
Related Links
https://dev.pulsesecure.net/jira/browse/PRS-389259
Attachment 1 
Created ByDmitriy Melk-Karamov

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