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KB44787 - Host Checker fails for the below listed Methods & Products even though they are in the supported ESAP version.

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Information

 
Last Modified Date4/27/2021 5:11 PM
Synopsis
This article describes a scenario where Host Checker fails for certain products & some of their methods.
Problem or Goal
ESAP upgrade fails when upgrading from any previous version to 3.7.0 up to 3.7.8. This issue can also occur during any ESAP upgrades between 3.7.0 & 3.7.8 as well.

Due to this failure, if the end users are expecting any new fixes/version support for the following Products and their associated methods in the new ESAP version, their Host Check would fail.
 
Serial #Product NameMethod
1BitlockerGetEncryptionState
2Carbon Black App Control AgentGetRTP
3Carbon Black App Control AgentGetDefState
4Carbon Black Cloud SensorGetDefState
5Carbon Black ResponseGetRTP
6Carbon Black ResponseGetDefState
7Citrix Provisioning ConsoleGetVersion
8CrowdStrike FalconGetDefState
9Cybereason ActiveProbeGetRTP
10CynetEPSGetDefState
11enSile DataProtection CollectorGetDefState
12ESET Endpoint AntivirusGetRTP
13ESET InternetSecurityGetFirewallState
14ESET Smart SecurityGetFirewallState
15FireEye Endpoint AgentGetLastScanTime
16F-Secure Computer ProtectionGetRTP
17F-Secure Computer Protection PremiumGetVersion
18F-Secure Computer Protection Premium & Rapid Detection and ResponseGetAntiphisingState
19F-Secure Computer Protection Premium & Rapid Detection and ResponseGetRTP
20F-Secure Computer Protection Premium & Rapid Detection and ResponseGetFirewallState
21F-Secure Computer Protection Premium & Rapid Detection and Response
 
EnableRTP
22F-Secure Server Protection Premium & Rapid Detection and ResponseGetAntiphisingState
23Google ChromeGetVersion
24Google Drive FileStreamGetVersion
25McAfee Total ProtectionGetDefState
26Microsoft Defender ATPGetDefState
27NvivoGetVersion
28Trend Micro Apex One Security AgentGetVersion
29VMware Carbon Black EDR SensorGetRTP
30VMware Carbon Black EDR SensorGetDefState
31Windows DefenderGetVersion
32Windows DefenderEnableRTP
33Zoom Outlook PluginGetVersion
 
Note :
  • This is applicable to ESAP downgrades as well.
  • Due to no error/warning, the users will not be aware of this issue.
  • This issue affects both Browser & Pulse Desktop Client users.

 
Cause
A certain ESAP integrated component is used only when needed in a variety of methods. When any of these methods are called this component is loaded and certain library files cannot be unloaded, causing the issue at hand. 

The component in question has been placed into a separate process which will be closed when its task is completed and therefore, will not give rise to this problem.


 
Solution
This issue is resolved in ESAP 3.7.8 or later. This means upgrade to any ESAP version from ESAP 3.7.8 will not give rise to this issue.

Workaround: (This is a one-time activity only).
  1.     Browser users can Sign-out & Sign in to resolve the issue.
  2.     Pulse Desktop users can restart Pulse services or reboot the machine.
Related Links
Attachment 1 
Created ByRaghu Kumar

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