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KB45338 - MAC Installer is missing from PCS/ICS Installer's page after upload of 22.2R1 ISAC client to pre 9.1 R16 PCS/ICS

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Last Modified Date8/9/2022 6:32 AM
Synopsis
MAC OS Installer is missing from PCS/ICS Installer's page after upload of 22.2R1 ISAC (Ivanti Secure Access Client) to pre 9.1R16 PCS/ICS
 
Problem or Goal
When the 22.2R1 Ivanti Secure Access client package is uploaded to pre 9.1R16 ICS and activated as default, the macOS installer is not displaying under the installer page.

Upload the 22.2R1 ISAC client :

User-added image

Activate 22.2R1 ISAC client in the configuration.

User-added image

Now under Maintenance->System->Installers,the MacOS installer is missing (screenshot below)

User-added image

The MacOS users can connect to the PCS/ICS that will prompt them to Upgrade/Install the 22.2R1 client.
 
Cause
Solution

The MacOS ISAC client is available for users to download/upgrade their client .
In case of MDM delivery method, the macOS client installer(.dmg) can be downloaded from the Software download portal (https://my.pulsesecure.net/)

Related Links
Attachment 1 
Created ByBiju Kadavil

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