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KB45326 - Launching PDC via browser, PSAL gets stuck at Searching application launcher even after L3 Connection is established.

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Last Modified Date7/18/2022 9:58 AM
Synopsis
Launching PDC via browser, PSAL gets stuck at Searching application launcher even after L3 Connection is established.
Problem or Goal
This article describes that after launching PDC via browser,the session hangs at "Searching PSAL" after L3 Connection is established,and Custom Sign-in page is enabled for the VPN Sign-in URL . :

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Condition:
> Custom sign-in page is configured for the corresponding VPN Sign-in URL and end-user is launching  L3 VPN connection from browser VPN session.

> This issue is observed in Windows 10 and Windows 11 version .This issue is  seen independent of  browser extension being  disabled or enabled.
 
Cause
Solution

 Resolution:  Generate and upload  the Custom sign-in page using the latest sample custom sign page ( sample.zip) available in R16 ICS.
 
Workaround solutionClick 'Please click here to go back' on the PSAL search page when L3 VPN session is started.

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Related Links
Attachment 1 
Created ByBiju Kadavil

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