KB11565 - Windows or Citrix Terminal Services session options not applied if Java applet fallback mechanism is triggered.

Hosted Java applet enables the PCS administrator to upload and store Windows and Citrix Terminal Services Java clients locally on the PCS. These applets can be associated as fallback  for Windows or Citrix Terminal Services session when:

• Citrix/Windows terminal services clients are not installed on user’s workstation
  (OR)
• If user uses a non windows platform

To resolve the issue:

1. Ensure Java session attributes and parameters are configured same as the bookmark session options.
2. Disable Java fallback.
3. Educate users that the Java fall back method has limited support.

When Java applet fallback is triggered,  the session uses the Terminal Services  attributes or parameters configured at Users > Resource Profiles > Web > Java Resource Profile Bookmarks > Bookmark name > Generate HTML.   Note:

• The Java applet fallback mechanism does NOT use the session options available at 
  Users > Resource Profiles > Terminal Services> > Bookmarks > Bookmark name > session options.

• The Java applet fallback mechanism does NOT support  all available session options available at 
  Users > Resource Profiles > Terminal Services> > Bookmarks > Bookmark name > session options.

If the  Java session attributes and parameters are different from the bookmark session options then the established Windows or Citrix Terminal Services session will use the Java session attributes.