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KB11565 - Windows or Citrix Terminal Services session options not applied if Java applet fallback mechanism is triggered.

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Information

 
Last Modified Date8/2/2015 9:45 PM
Synopsis
Hosted Java applet enables the PCS administrator to upload and store Windows and Citrix Terminal Services Java clients locally on the PCS. These applets can be associated as fallback  for Windows or Citrix Terminal Services session when:
  • Citrix/Windows terminal services clients are not installed on user’s workstation
    (OR)
  • If user uses a non windows platform
Problem or Goal
  • Users might connect to a different terminal server.
  • The administrator configured terminal session options from the bookmark will differ or not work at all.
    For example:
    Screen Size
    Color Depth
    Username
    Variable Password
    Path to application
    Working directory
    Session Reliability and Auto-client reconnect  
    Connect local drives
    Connect local COM
    Connect local printers
    Allow Clipboard
Cause
Solution
To resolve the issue:
  1. Ensure Java session attributes and parameters are configured same as the bookmark session options.
  2. Disable Java fallback.
  3. Educate users that the Java fall back method has limited support.

When Java applet fallback is triggered,  the session uses the Terminal Services  attributes or parameters configured at Users > Resource Profiles > Web > Java Resource Profile Bookmarks > Bookmark name > Generate HTML.   Note:
  • The Java applet fallback mechanism does NOT use the session options available at 
    Users > Resource Profiles > Terminal Services> > Bookmarks > Bookmark name > session options.
  • The Java applet fallback mechanism does NOT support  all available session options available at 
    Users > Resource Profiles > Terminal Services> > Bookmarks > Bookmark name > session options.

If the  Java session attributes and parameters are different from the bookmark session options then the established Windows or Citrix Terminal Services session will use the Java session attributes.
Related Links
Attachment 1 
Created ByData Deployment

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