Frequently Asked Questions (FAQ):
Question 1: Will the device reboot after importing the XML File?Answer: No, the
Workaround-2105.xml file does not reboot or restart services under the Pulse Secure Appliance.
Question 2: I've already applied the workaround-2104.xml XML provided in SA44784, do I need to update the new XML File?Answer: No, If you have already applied the Workaround-2104.xml file under the PCS appliance, then the 2105 XML file (
Workaround-2105.xml) is not required.
- For customers running the 9.1R11.4 PCS version, they need to import 2105 XML (Workaround-2105.xml) and can remove the 2104 XML (Workaround-2104.xml).
- For customers running 9.1R11.3 or below the PCS version, they need to import 2104 XML (Workaround-2104.xml). Workaround-2104.xml block the same URL mentioned in 2105 XML (Workaround-2105.xml). Please refer to SA44784 for details.
Question 3: I've already applied the workaround-2104.xml XML provided in SA44784, what happens if I import the new XML (Workaround-2105.xml) under the PCS appliance?Answer: Once you import the new
Workaround-2105.xml, it will overwrite the existing workaround 2104 XML file under the PCS appliance. It is not recommended for customers running 9.1R11.3 or below PCS versions.
Question 4: I’m not currently running 9.1R11.4, do I need to apply the new Workaround-2105.xml to my non R11.4 PCS version?Answer: No, For customers running 9.1R11.3 or below for their PCS version, they need to import the 2104 XML (Workaround-2104.xml). Workaround-2104.xml blocks the same URL mentioned in 2105 XML (Workaround-2105.xml). Please refer to
SA44784 for details.
Question 5: We are using A/A or A/P Cluster, do we need to import the XML file individually on each node?Answer: No, we need to import
Workaround-2105.xml under one node, the cluster will sync the configuration between nodes.
Question 6: I do not have access to my.pulsesecure.net to download the recommended PCS version?Answer: Please refer
KB40031 to Onboarding at my.pulsesecure.net. If you face any issues, please contact Pulse Secure Global Support Center.
Question 7: How we can disable file Windows File Browser from user roles & can we disable this feature as a workaround?Answer: Disabling the Windows File Browser under the Admin UI cannot be used as a workaround. Please import the
Workaround-2105.xml under PCS as a workaround.
Please follow the below steps to disable the Windows File Browser under the Admin UI:
- Navigate to User > User Role > Click Default Option >> Click on General
- Under the Access Feature, make sure the "Files, Window" options are not checked.
- Go to Users > User Roles
- Click on each role in turn and ensure under the Access Feature of each role, the File, Windows options are not enabled.