The following instructions apply to existing customers who have transacted business previously with Juniper Networks or Pulse Secure. If you are new to Pulse Secure go to my.pulsesecure.net
, register for an account using the authorization code from the Right To Use (RTU) certificate. If you do not have access to the RTU certificate, complete the Onboard form and a support representative will contact you to complete the process of setting up your account. For more information about what is a RTU certificate, please refer to KB40565 - What is a Right to Use (RTU) and Service Contract certificate?
If you have questions about the onboarding process, please refer to our onboarding FAQ at KB40050 - Onboarding FAQ
for more info
|Create a Case/RMA||Yes||Yes||Yes||
|View All Cases||Yes*||Yes||Yes||
|Generate RMA Licenses||Yes||Yes||Yes||KB40023|
|View Entitlement History||Yes||Yes||Yes||KB40193|
*Customers will be able to view all cases linked to their email address.
**An Authorization Code from a Right To Use certificate is required to generate a license from the Licensing & Download Center at my.pulsesecure.net.