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KB40570 - Windows Terminal Service (WTS) fails to connect after endpoint is upgrade to Windows 10 Creators Update

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Last Modified Date4/28/2017 6:05 AM
This article describes an issue where Windows Terminal Services (WTS) client fails to connect through the Pulse Connect Secure (PCS) device after the endpoint has upgraded to Windows 10 Creators Update.
Problem or Goal
From a Windows 10 endpoint running Creators Update (Version 1703), Windows Terminal Service (WTS) client will fail to connect through the Pulse Connect Secure (PCS) device.  The following error message will appear:
An authentication error has occurred (Code: 0x80070057)

Remote computer: <remote host>

Affected Versions:
  • 8.1R7 to 8.1R10
  • 8.2R1 to 8.2R5
This issue is resolved in 8.3R1, 8.2R6 and 8.1R11 (and higher release versions).  However, as of today (April 27th, 2017), Pulse Secure has completed qualification of the Windows 10 Creator Update for 8.3R1 and 8.1R12.  Currently, Pulse Secure is in the process of qualifying Windows 10 Creator for 8.2R8 (tentative for end of May).

In the interm, if any additional issues are identified with Windows 10 Creator Update, please refer to KB40453 - Support for Microsoft Windows 10 Version 1703 Build 15025 (Creators Update) and known issues

The latest software version can be download on Pulse Secure Licensing and Download Center.

Workaround (applicable for 8.1R10 only):

If an upgrade to 8.1R11 is not possible and the target does not require Network Level Authentication (NLA), the administrator can using the Disable NLA option:
  1. Login to Pulse Connect Secure admin console
  2. Navigate to Users > Resource Profiles > Terminal Services
  3. From the list, find the corresponding Terminal Services link, then click the link under Bookmarks
  4. Under Connect Devices, select the checkbox for Disable NLA
User-added image

Note:  This option is not applicable until 8.2R6.  Pulse Secure has confirmed that Windows 10 Creator Update does work with NLA and non-NLA in 8.2R6 and 8.1R11 (and higher release versions)
Related Links
Attachment 1 
Created ByKristopher Kitajima



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