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KB40848 - Window Terminal Service failed to connect when "Connect smart cards" option is enabled in the bookmark settings and backend is configured with NLA

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Last Modified Date8/1/2017 1:08 AM
Synopsis
This article describes an issue where Window Terminal Service (WTS) failed to connect when "Connect smart cards" option is enabled in the bookmark settings and backend is configured with Network Level Authentication (NLA).
Problem or Goal
When users are trying to connect Window Terminal Services, users receive the following error message:
The remote computer that you are trying to connection to requires Network Level Authentication (NLA), 
but your window domain controller cannot be contacted to perform NLA. For assistance, contact technical 
support or your network administrator.

User-added image
Cause
This issue impacts the following versions
  • 8.2R7.1 and above
  • 8.3R2 and above
Solution
Pulse Secure is working on a fix for this issue and will update the KB once the fix is available.

Workaround:

  • Administrators can disable the NLA on the remote computers. On the System Properties, select Remote Setting > Allow connection from computer running any version on Remote Desktop.
Related Links
Attachment 1 
Created BySahil Mahajan

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