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KB40957 - Java Secure Application Manager (JSAM) and Pulse collaboration fails to launch on macOS High Sierra 10.13

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Last Modified Date9/25/2017 2:29 PM
Synopsis
This article describes an issue where JSAM and Pulse collaboration fails to launch and prompts "An error was encountered while download the target application from the secure gateway and could not fetch file" on macOS High Sierra 10.13.
Problem or Goal
When the end user attempts to launch JSAM or Pulse collaboration, the following error message will occur:
An error was encountered while download the target application from the secure 
gateway and could not fetch file
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Also. the JSAM and Pulse collaboration window will be stuck at loading as below:

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Cause
Pulse Secure is investigating the root cause of the issue.
Solution
As a workaround, installing the latest JDK resolves the issue. If installing the JDK still does not resolve the issue, please open a case with support.
Related Links
Attachment 1 
Created Byjai laisram

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