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Updated: Junos Pulse App Removed - TSB16705 - Notification on Removal/Unpublish of Junos Pulse Mobile Client for iOS 5.0.8.50589 and Android 5.0.8.50337 by the end of September 2015 from the respective App Stores

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Information

 
Last Modified Date1/8/2016 8:07 PM
Legacy Id
Product AffectedPulse Connect Secure
Alert Description
Updated: 01/08/2016 : 12.00 PM Pacific Time

Junos Pulse Mobile Client for iOS 5.0.8.50589 is removed from the iTunes App Store and is no longer available for download.


Earlier Article Content:

This article is intended to notify on the removal/unpublish of Junos Pulse Mobile Client for iOS 5.0.8.50589 and Android 5.0.8.50337 by the end of September 2015 from the respective App Stores. The FAQ also helps our Customers and EMM vendors understand the impact of removing the Junos Pulse Apps from the store & mitigation guidelines.
Solution
Updated: 01/08/2016 : 12.00 PM Pacific Time

Junos Pulse Mobile Client for iOS 5.0.8.50589 is removed from the iTunes App Store and is no longer available for download.

Earlier Article Content:

The Junos Pulse Mobile Client for iOS 5.0.8.50589 and Android 5.0.8.50337 are currently scheduled to be removed/unpublished from the respective App stores and will no longer be available for download after September 30, 2015.

Pulse Secure continues to address the availability of the VPN clients on the iOS and Android Platforms by the Pulse Secure Client - Mobile VPN Solution. The Pulse Secure Client 5.1 for iOS and Android are available for download in the respective App Stores. 

KB29722 helps understand the notable changes in Pulse Secure Client for Android 5.1R1 (Build 51711) and iOS (Build 52199) and the subsequent new releases.

In addition to the above Knowledge base article the following articles will help address the migration of the client using various MDM solutions.

KB29830 - Pulse Secure Client : How to deploy Pulse Secure Mobile Client (IOS) to MobileIron (7.5.0.0) and Airwatch MDM (7.3.5.0)

KB40063 - Pulse Secure Client : How to deploy Pulse Secure Mobile Client (IOS) to MobileIron (8.0.0.1) and Airwatch EMM (8.1.2.0)

KB21438 - Pulse Secure Mobile : Configuring VPN on Demand for iPhone/iPad

KB30404 - Pulse Secure Client for iOS configuration via iPhone Configuration Utility (iPCU) with Windows

We recommend that customers that are not using MDM solutions like MobileIron or Airwatch to reach out to their MDM provider to notify them of a need to switch to the Pulse Secure client from the Junos Pulse client. The configuration items listed in the above knowledge base articles may help with the configuration of the other MDM solutions.

FAQ:
 
If Junos Pulse App is removed from the Google Play Store & Apple iTunes store, will it affect the existing Junos Pulse app installed on the devices?
If the Junos Pulse App is removed from the Google Play Store & Apple iTunes store, it will not affect the existing Junos Pulse App installed on the devices
 
Once the Junos Pulse App is removed from the store, does it affect the Junos Pulse VPN profile which was provisioned through the MDM server?
As long as the EMM vendor did not remove the Junos Pulse VPN identifier from their respective consoles, MDM provisioned profile will continue to exist in the devices even after the Junos Pulse App has been unpublished/removed from the store - there is no impact on MDM interactions. However, only the new user provisioning will be affected until one migrates to Pulse Secure Mobile App.

Do we have any workaround to use Pulse Secure App on the EMM Vendors who have not integrated the Pulse Secure VPN connection type?
If the EMM vendor has the ability for Custom SSL option, then it can be used as a alternate configuration to add the identifier ‘net.pulsesecure.PulseSecure.vpnplugin’ and provision the VPN profile of the Pulse Secure client. Refer to the KB article KB29830 for Airwatch and MobileIron customers.
 
What action should I take if both Junos Pulse VPN identifier and Pulse Secure VPN identifier are available on my EMM vendor console?
Please work with your EMM vendor to quickly migrate to Pulse  Secure VPN identifier. Refer KB40063 for MobileIron (8.0.0.1) and Airwatch EMM (8.1.2.0) examples.

Will the Juniper SSL VPN connection type Identifier available in the EMM console be removed after the Junos Pulse Apps get unpublished/removed from the store?
Pulse Secure has communicated to the known EMM vendors (Airwatch, MobileIron, Maas360, SAP, SOTI,Blackberry, Xenmobile) to add Pulse Secure VPN connection type with high priority before they plan to remove the Junos Pulse connection type from their console. The decision on the timelines to remove Juniper SSL VPN connection type remains with the EMM vendors.

Which EMM vendors are supporting PulseSecure VPN type on their EMM console?
To the best of Pulse Secure's Knowledge, PulseSecure VPN identifier is now supported by Airwatch (iOS and Android), MobileIron (iOS and Android) and MaaS360(iOS).
Pulse Secure is continuing to work with EMM vendors (SAP, Maas360, SOTI, Blackberry, and Citrix XenMobile) to integrate the PulseSecure VPN identifier.

What is the impact to the end users after the Junos Pulse Client App is removed from the respective App Stores?
Once the Apps are removed/unpublished from the respective App Stores, new users will not be able to download or install the Junos Pulse Mobile Client App. Existing users who have the Apps on their phone will be able to continue to use the Apps. If the existing users uninstall the Apps they would not be able to install it again after the removal/unpublish is done on the respective App Stores. 

In case additional help is required, please engage Pulse Secure Support by opening a support ticket.

 
Implementation
Alert TypePSN - Product Support Notification
Related Links
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