KB15834 - How to troubleshoot the 'nc.windows.app.23790' error message

This article provides information on how to troubleshoot the nc.windows.app.23790 error message.

When the Network Connect (NC) client is disconnected from the Pulse Connect Secure gateway, due to the session being timed out, this will result in the 23790 error.

However, the user session has not reached the idle session time-out or the maximum session length.

This issue can be caused by the following conditions:

• Improper session termination. For more information, refer to KB17956 - [PCS] Receive nc.windows.app.23790 immediately when I log into PCS. 
• Failure to Meet Host Checker (HC) / Cache Cleaner (CC) restrictions during periodic checks. For more information, refer to KB17957 - [PCS] Why do I get a Network Connect (NC) error nc.windows.app.23790 every time HC/CC re-evaluates its policies.
• Improper or broken load balancing configuration. For more information, refer to KB17848  - [PCS] Access issues and timeout errors when PCSs are in a Load Balancing configuration.
• The IP address of the client changes during the connection or session. For more information, refer to KB25451 - [PCS] Network Connect users receive the 'The Network Connect session timed out. (nc.windows.apps.23790)' error when connecting with the NC client.
• Verizon Aircard issue.  For more information, refer to KB21627 - [PCS] nc.windows.app.23790 error with Verizon Aircard
  
  If you are still unable to resolve this issue, refer to KB9218 - [PCS] : What client side logs are required when I open a Network Connect (NC) or Pulse Secure Desktop Client case? and contact your technical support representative.