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KB40030 - [Customer Support Tools] Pulse Secure Support Services Quick Start Guide

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Last Modified Date10/23/2018 8:09 PM
This quick start guide will provide customers with step-by-step instructions for onboarding, accessing and using the support tools at
Problem or Goal
The following instructions apply to existing customers who have transacted business previously with Juniper Networks or Pulse Secure.  If you are new to Pulse Secure go to, register for an account using the authorization code from the Right To Use (RTU) certificate.  If you do not have access to the RTU certificate, complete the Onboard form and a support representative will contact you to complete the process of setting up your account.  For more information about what is a RTU certificate, please refer to KB40565 - What is a Right to Use (RTU) and Service Contract certificate?.

If you have questions about the onboarding process, please refer to our onboarding FAQ at KB40050 - Onboarding FAQ

Contact TAC by phone

Phone: 1-844-751-7629 (Toll Free, US)
Worldwide Phone Numbers
through Web
phone support
Refer to
KB Article
for more info
Create and manage cases / RMA User-added imageYesYes
Refer to "Case
Escalate a support caseUser-added imageYes**Yes**KB30196
Download SoftwareUser-added imageYesYesKB40028
Generate Licenses (non-vADC)User-added imageYes***YesKB40032
Generate Licenses (vADC)User-added imageYesYesKB41047
Search Existing Licenses (vADC)User-added imageYesYesKB41048
Generate RMA Licenses (non-vADC)User-added imageYesYesKB40023
View Entitlement HistoryUser-added imageYesYesKB40193
Determine MD5 checksumYesYesKB40629
User-added image Must complete onboarding process with a valid service contract

** Available for platinum customers only

***An Authorization Code from a Right To Use certificate is required to generate a license from the Licensing & Download Center at
Related Links
Attachment 1 
Created ByKaren Mayberry



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