To resolve this issue, perform one of the following actions:
Step 1: Session Options is enabled on the User Role
If the session options is not enabled on the user role, the setting will be taken from the Default Options under User Role
> Default Options
. Using the Default Options is a easy way to configure identical sessions options for a multiple user roles instead of individually configuring sessions for each role.
If this is not the desired behavior, ensure session options is enabled under each user role.
Step 2: Multiple roles are assigned with different session options setting
If multiple roles are assigned with different session options setting, then the user will be assigned the largest value between all roles. For example:
Max Session: 60 mins
Idle Timeout: 15 mins
Max Session: 120 mins
Idle Timeout: 60 mins
Under this scenario, if the user is assigned both roles, they would get a max session of 120 mins and idle timeout of 60 mins.