KB40494 - Unable to remove or disable the */meeting/ URL in the Admin UI

This article provides step-by-step instructions how to disable the meeting url from the Pulse Connect Secure device.

In the Pulse Connect Secure Admin UI (under Authentication > Signing In > Sign In Policies) there are three sections that allow the administrator to create and modify sign-in URLs for various purposes.  Administrator URLs, User URLs, and meeting URLs.  To the right of each URL, there is a checkbox that can be used to enable or disable each URL, or delete the URL.

Administrator will notice the checkbox for enable, disable or delete options cannot be selected for the */meeting url.

This behavior is working as designed.

To disable the meeting url, please perform the following steps:

1. Login to the admin UI.
2. Navigate to Maintenance > Import/Export > Export XML
3. Under Sign-in Settings > Sign-in URLs > SELECTED sign-in urls, select */meeting/ 
4. Click Add ->
5. At the bottom of the page, click Export.

Once the XML has been exported, change the "enabled" tag from true to false for the meeting URL, then re-import the xml, this will disable the meeting URL. 

Here is a sample of the XML that makes this change:

<configuration xmlns="http://xml.juniper.net/ive-sa/8.2R6" 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" iveData="2708" 
saData="2602"> 
<authentication> 
<signin> 
<urls> 
<meeting-urls> 
<meeting-url> 
<user-type>meeting</user-type> 
<url-pattern>*/meeting/</url-pattern> 
<description>Default Meeting Sign In</description> 
<enabled>false</enabled> 
<page>Meeting Sign-In Page</page> 
</meeting-url> 
</meeting-urls> 
</urls> 
</signin> 
</authentication> 
</configuration>

Expected Behavior:

A user can still enter the url and will be prompted for credentials because it will be hitting the default URL at that point. After they enter credentials, however, they will only see a message stating "The page you have requested could not be found". Users will not be able to start any meetings.

Note: This will only work for disabling the URL, it still cannot be deleted.