KB40507 - Subscription based license installed and stating "Inactive" due to original license has expired longer than 30 days

This article provides instructions how to resolve an inactive license after the original license has expired longer than 30 days.

If a subscription base license is installed after 30 days after the expiration of the original license, the new license will install, but state as "Inactive".

This behavior is expected as the license needs to be installed within 30 days after expiration.

If a subscription based license was provided by Pulse Secure after 30 days from the original expiration, please contact Pulse Secure Customer Care and a temporary license will be generated to make the new subscription license active.

Pulse Secure support contact can be found at https://www.pulsesecure.net/support/support-contacts/.