Reset Search



KB40507 - Subscription based license installed and stating "Inactive" due to original license has expired longer than 30 days

« Go Back


Last Modified Date3/22/2017 9:03 PM
This article provides instructions how to resolve an inactive license after the original license has expired longer than 30 days.
Problem or Goal
If a subscription base license is installed after 30 days after the expiration of the original license, the new license will install, but state as "Inactive".
This behavior is expected as the license needs to be installed within 30 days after expiration.
If a subscription based license was provided by Pulse Secure after 30 days from the original expiration, please contact Pulse Secure Customer Care and a temporary license will be generated to make the new subscription license active.

Pulse Secure support contact can be found at
Related Links
Attachment 1 
Created ByK. Kitajima



Was this article helpful?



Please tell us how we can make this article more useful.

Characters Remaining: 255