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KB40578 - Attempt to update Pulse connection set fails with error "This appliance does not have permission to edit this connection set, because it is not the current owner of the connection set. The current owner is unknown."

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Last Modified Date2/27/2018 7:03 PM
Synopsis
This article describes an issue that occurs when a PCS admin attempts to update a Pulse connection set and it fails with error message "This appliance does not have permission to edit this connection set, because it is not the current owner of the connection set. The current owner is unknown."
Problem or Goal
After upgrading to 8.2R3 or higher, when a PCS admin attempts to modify a Pulse connection set the following error occurs:  
This appliance does not have permission to edit this connection set, because it is not the current owner of the 
connection set. The current owner is unknown.
Cause
This issue occurs when a user configuration containing Pulse connection sets is exported from one device and imported to other devices, due to the following mismatched items:
  • Network ID
  • Server ID
  • Pulse Connection GUID's
Solution
There are two ways to resolve this issue, depending on your deployment needs.
Option 1 should be used if:
  • The user config is being imported to a dev or test device that will not be used in production and will not host Pulse users that are already connecting to the device the config was imported from.
  • The user config is being imported to a replacement device that was originally exported from the device that was RMA'd. 
Option 2 should be used if the goal is to have all devices run the same Pulse configuration, which is common when multiple server connection are configured in the Pulse connection set.

Option 1:

  1. Login to the target PCS device as admin
  2. Navigate to System > Network > Overview
  3. Enter a hostname for this PCS device.  (The hostname that is entered here is only a network identifier for this device and can be different from the DNS hostname of the device.)
User-added image
  1. Go to Pulse Secure Client > Connections
  2. Select the checkbox next to the desired connection set
  3. Click Assume Ownership
User-added image
  1. The following warning will appear.  It is important to understand the impact of Assuming Ownership of the connection sets by reviewing the text in the warning.
User-added image
  1. Click Confirm
  2. Once completed, confirm the updated connection set with the new owner name.
User-added image
Related Links
Attachment 1 
Created ByBhuvanesh Rajakumar

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