Reset Search



KB41050 - How to re-generate QR code for TOTP using Google Authenticator

« Go Back


Last Modified Date11/9/2017 4:06 PM
This article provides information on how to regenerate the QR code for TOTP using Google Authenticator.
Problem or Goal
If the end user had previously configured Google Authenticator and deleted the profile, the end user will no longer be able to generate a OTP.  Due this fact, they will need to scan a new QR code again.
  1. Login to admin console.
  2. Navigate to Authentication > Auth. Servers > Google (TOTP server) > Users
  3. From the list, find the corresponding username and select the checkbox on the left side.
  4. Click Reset
After resetting the user account, QR code page will be presented to the end user upon next login.
Related Links
Attachment 1 
Created ByKshitij Gupta



Was this article helpful?



Please tell us how we can make this article more useful.

Characters Remaining: 255