KB41050 - How to re-generate QR code for TOTP using Google Authenticator

This article provides information on how to regenerate the QR code for TOTP using Google Authenticator.

If the end user had previously configured Google Authenticator and deleted the profile, the end user will no longer be able to generate a OTP.  Due this fact, they will need to scan a new QR code again.

1. Login to admin console.
2. Navigate to Authentication > Auth. Servers > Google (TOTP server) > Users
3. From the list, find the corresponding username and select the checkbox on the left side.
4. Click Reset

After resetting the user account, QR code page will be presented to the end user upon next login.