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KB43654 - Pulse One configuration publish to a PSA-V or VA-SPE fails with the message "Error: Commit failed"

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Last Modified Date3/1/2018 4:08 PM
Synopsis
This article describes why a configuration publish to a PSA-V or VA-SPE in a Pulse One appliance group fails with the error message "Error: Commit failed".
Problem or Goal
The Pulse One Administrator encounters the message "Error: Commit failed" when attempting to publish any type of configuration from a master virtual appliance to a target virtual appliance. This issue is not seen with physical appliances.
Cause
This problem will be encountered if the OVF template of the Master or Target appliance has been altered in order to remove the Management Port section completely, during deployment.

The fact that an appliance has been subjected to the above modification can be verified through the administrator access to the particular virtual appliance - if the OVF has been edited, the management port tab will be missing.
Solution
Pulse Secure does not support the removal of the management port from the virtual appliances via OVF editing. If the port is not needed it should be set to the "disabled" state.

For situations where virtual appliances deployed from a modified OVF are already present in the environment, the following 2 solutions can be utilized:

Solution 1:

1. Export the binary system and user configuration from the appliance in question
2. Redeploy the Appliance from a OVF template which was not edited to remove the Management port
3. Import the binary configuration exported in step 1
4. Register the newly deployed appliance in Pulse One and add it to your appliance group
5. Attempt to publish the configuration again

Solution 2:

If the redeployment of appliances is not feasible, appliances which have the management port removed need to be managed in a separate appliance group.
Related Links
Attachment 1 
Created ByRafal Gwozdek

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