To root cause the issue, verify the following conditions:
- Go to C:\Program Files\rempl and right click on the file remsh and select Properties.
- Select the Details tab and check the Product version of the Reliability Tool. If the version is below 10.0.14393.10020 then the system will be impacted.
- Under Control Panel > All Control Panel Items > Programs and Features check the date when KB4023057 was installed/updated.
If the Update for Windows 10 (KB4023057)
is present, and has an install date of Feb 2018 then the Windows client may be affected by this issue. (There are cases where KB4023057 is has an install date of February, but the reliability tool version is 10.0.14393.10020. These systems would not be affected.) If the update is present but was installed in March or April of 2018 then the Windows client will not be impacted by this issue. If the reliability tool version is 10.0.14393.10020 or later, and the system is impacted, please collect the Pulse logs
and open a case with support
If all conditions apply, Pulse Secure recommends to take the following actions:
- Uninstall the Pulse client
- Apply the workaround provided in Microsoft support article 4098563. The workaround will completely block the reliability tool from running. To do this, run the following commands:
takeown /f "C:\Program Files\rempl" /r /d y
icacls "C:\Program Files\rempl" /grant administrators:F /t /q
icacls "C:\Program Files\rempl" /deny system:F /t /q
- Reinstall the Pulse client
Q. Does Pulse Secure have the latest release of KB4023057 that can be packaged and pushed out to clients as a solution?
A. No. As per the Microsoft support page with details about KB4023057, this update is not offered from the Microsoft Update Catalog and cannot be downloaded as a separate installer.