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KB43906 - Host Checker fails to detect GetRealTimeProtectionState for "ESET Internet Security 11"

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Last Modified Date10/5/2018 5:05 AM
Synopsis
This article describes an issue where Host Checker compliance check fails to detect GetRealTimeProtectionState for "ESET Internet Security 11.X"
Problem or Goal
  • Host checker is fails to detect GetRealTimeProtectionState for "ESET Internet Security 11.2.49.0"
  • Reasons: ESET Internet Security 11.2.49.0 does not comply with policy. Compliance requires real time protection enabled.
  • However, ESET Internet Security 11.2.49.0 is available on the supported list ESAP 3.2.8

NOTE : From the log,"method_name" : "GetRealTimeProtectionState" is getting error.

Cause
This issue is caused due to regression in the ESET software code, which is causing the GetRTPState to not work as expected with Host Checker.
Solution

Engineering is currently working with ESET vendor to fix the regression issue, article will be updated once the issue is fixed by ESET. 

Workaround:  Create Process based Host Checker

KB22348 - Process based Host Check for unsupported software https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB22348
Related Links
Attachment 1 
Created Bys ramkumar

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