KB44258 - Pulse Desktop Client takes around 1 minute to connect with macOS Mojave 10.14.5 and above

This article describes an issue where the Pulse Desktop Client takes around 1 minute to connect on macOS Mojave 10.14.5 and above.

This issue occurs when all conditions are true:

• Running macOS Mojave 10.14.5 and above
• Pulse Desktop Client (PDC) is running 9.0.1 and above or 9.1.1 and above.
• Traffic Enforcement (TE) is enabled (Under User Role > VPN Tunneling > Options)

This issue does not affect:

• Pulse Desktop Client 5.3RX and below
• macOS High Sierra (10.13) and below

This issue occurs due to kernel extension (KEXT) is taking longer than expected to load.

To resolve this issue, upgrade to the following release:

• Pulse Desktop Client 9.1.3.1313
• Pulse Desktop Client 9.0.6 (Tentative for December 2019)

Workaround:

• Disable traffic enforcement can used as temporary workaround
• Rolling back to Pulse Desktop Client 5.3RX and below