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KB44347 - Unable to reach resources through tunnel when using Pulse Mobile iOS Client version 9.0.0 (Build 79839)

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Last Modified Date1/17/2020 10:00 PM
Synopsis
This article describes an issue where Pulse Mobile (iOS) users are not able to access resources via tunnel when using Pulse Mobile (iOS) version 9.0.0 (Build 79839)


 
Problem or Goal
After upgrading to Pulse Mobile (iOS) Client 9.0.0 (Build 79839), users are unable to access resources via tunnel.

Note: The issue is not observed when connecting to Pulse Connect Secure running 9.0 or 9.1 releases
Cause
The issue is applicable when all conditions are met:
  1. Using Pulse Mobile (iOS) Client 9.0.0
  2. Connecting to Pulse Connect Secure device running 8.3R7 and below
  3. Split tunneling is disabled

This does not impact:
  1. Pulse Connect Secure devices running 9.0RX and above
  2. Split tunneling enabled
Solution
This issue is fixed in Pulse iOS Mobile Client version 9.0.1 build 79931 and is now available on the Apple App Store. 

To workaround this issue, please upgrade to the latest versions.

For those who are using MAG series, please use the following workarounds :

1. Enable split tunneling for the particular role with a single deny policy(can be any dummy IP) which will create an *:* allow policy and will route all traffic via tunnel like full tunnel mode.

or,

2. Enable split tunneling for the particular role with allow policies to resources under split tunneling networks.
Related Links
Attachment 1 
Created ByUjjwal Sharma

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