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KB44372 - After upgrade VA-DTE & PSA-V to 9.1R4 and above, end users are unable to connect and the generic error message of "Network Error"
Last Modified Date
2/21/2020 3:03 PM
This article describes an issue with upgrading a VA-DTE & PSA-V to 9.1R4 and above where end users are unable to connect and the generic error message of "Network Error".
Problem or Goal
When using the VA-DTE or PSA-V appliance with 1 CPU core configured, end users will fail to connect with the error message of:
Network error. (Error: 1115)
If the device is rolled back to 9.1R3 and below, end user will be able to connect to the device again.
This issue occurs changes in 9.1R4 code to support multiple queues to better handle incoming traffic.
Note: After 9.1R1 and above, VA-DTE is no longer supported. Pulse Secure recommends to deploy a PSA-V appliance and using the standard template to deploy with at least 2 CPU cores.
To resolve this problem, please change the number of cores to 2. The following example is VMWare ESX server.
Login to VMWare ESX server
Navigate to the VMWare image and ensure the device is powered off.
Right-click the image and select
Under Hardware, select CPU
For number of virtual sockets, change the value to 2 or greater.
Power up image and try to connect again.
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