| Solution | - Policy Trace : Maintenance -> Troubleshooting -> User Sessions -> Policy Tracing (Enable User/Realm, Check Pre-Authentication / Authentication) & Start Recording.
- Debug Log : Maintenance -> Troubleshooting -> Monitoring -> Debug Log,
- Select “Debug Logging On”.
- Select Max Debug Log Size as 200 MB.
- Select “Debug Log Detail Level” & “Event Codes” as listed below and “Save Changes”.
| Component | Log Level | Log Size | Event Codes | | Auth Server>AD Authe/Autho | 20 | 200 | samba,smbserver,Auth,ntjoinserver,smb,Authenticate,smblowlevel | | Auth Server>LDAP | 10 | 200 | LDAP,DSLdap,Auth,DSLdapServer | | Auth Server>ACE | 10 | 200 | ACE,Auth,Authenticate | | Auth Server>Radius | 10 | 200 | Radius,Auth,RadiusAuth | | Auth Server>Certificate | 10 | 200 | Certificate, CRL, OCSP,SSL | | Auth Server>SiteMinder | 20 | 200 | NetegrityAuthServer,Authenticate,WebRequest,AdminChange,Welcome,Auth,NeteHandler | | Auth Server>SAML | 20 | 200 | saml | | Auth Server>TOTP | 20 | 200 | Auth,REST |
3. Replicate the issue, Save the debug log, Uncheck “Debug Logging On” option immediately and save changes (The system will have performance issues otherwise).
4. Stop Recording & Save Policy Trace.
5. Collect PCS Logs (User/Events/Admin) \\ (System -> Log/Monitoring -> Events -> Save All Logs).
6. System Snapshot from all the nodes (With “System Config” & “Debug Log” selected) \\ Maintenance -> Troubleshooting -> System Snapshot).
7. System/user config :
- Maintenance -> Import/Export -> Import/Export Configuration -> Save Config As.
- Maintenance -> Import/Export -> Import/Export Users -> Save Config As.
8. Please collect the Pulse Secure Desktop client (if used) logs per KB17327
Please zip all these files and attach it to the case. |
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