KB44471 - Receiving "No license keys" when applying or downloading Virtual License Server (VLS) license

This article describes an issue where administrator will receive "No license keys" when applying or downloading Virtual License Server (VLS) license keys.

When attempting to download or install Virtual License Server (VLS) license keys (PS-LIC-VLS-SVR-XYR), the following message will appear:

No license keys

Additionally, the admin log will state the following message:

License download server provision response - 
'{"return_code":0,"return_message":"OK",
"license_keys":["fubar fubar fubar fubar fubar"]}'

The issue occurs due to the SKU is not compatible for PSA-V instances.

To determine the type of instance, refer to the first 5 characters of the Licensing Hardware ID under System > Configuration > Licensing.
 

• If the Licensing Hardware ID is VASPH, this is a PSA-V appliance.
• If the Licensing Hardware ID is VASPM, this is a VLS appliance.

If a PSA-V appliance was created, please delete the current appliance.  During the creation of the virtual appliance via the serial console, it will prompt if the appliance will be a license server, please ensure to enter yes and try to claim the license again.