KB44594 - How and when is ICE Automatic Enablement Feature of PCS 9.1R7 triggered ?

How and when is ICE Automatic Enablement Feature of PCS 9.1R7 is triggered ?

This article describe why ICE automatically doesn't get activated when the number of users logged in is more than the Installed concurrent license or Leased Concurrent license (Maximum value) users.


 

ICE license automatically doesn't get activated when the number of users logged in is more than the installed concurrent license or leased concurrent license (Maximum value) users. When the concurrent users installed or users leased from the license server has been consumed to the max figure , the below error message will appear:
 

Warning: The number of concurrent users signed in to the system has exceeded the system limit. Please inform your system administrator. You may continue with this session -- system performance may be impacted

 

Scenario 1: Users < 200

When the number of concurrent user installed / leased ( maximum value) is  200 and logged in users are at 200 or < 200 there will be no warning messages.


Scenario 2: 200 < Users < 220

When the number of user are > 200 and < 220, the following message will appear:
 

Warning: The number of concurrent users signed in to the system has exceeded the system limit. Please inform your system administrator. You may continue with this session

However this warning will not impact the session and the users will be allowed to continue with the session. 

As per the design, the configuration allows 10% additional users  to log in. See https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB2388/?l=en_US&fs=RelatedArticle. For instance, once the user count reaches 200, the design allows for 20 additional users to log in. 

Scenario 3: Users > 220

When the number of users is  > 220 ( 221st user), the PCS will automatically enable auto-generation of ICE licenses.

A warning message will not appear in this scenario.

With this new feature , there is no need of manual interference and the  ICE license will get automatically activated when the number of users crosses the threshold of 220 users.