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KB44626 - Pulse Workspace profile is stuck at "Please wait" while provisioning an iOS devices

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Last Modified Date11/17/2020 10:27 PM
Synopsis

Pulse Workspace profile is stuck at "Please wait" while provisioning an iOS devices

This article occurs a workaround to fix the issue related to Pulse workspace profile being stuck while provisioning iOS devices.

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Problem or Goal
When the workspace profile or configuration is being installed on iOS devices it remains stuck at "please wait" and then times out. This does not allow the profile to install properly. It even leads to access issues for some applications that are already pushed via the workspace profile.
Cause
This occurs due to an expired/ revoked certificate on the Pulse One GUI console.
Solution
To resolve the issue navigate to Settings >> Apple >> Apple MDM Cert.
Make sure the certificate is not expired, If expired renew the certificate 

To check for the revocation, browse for the certificate on https://identity.apple.com/pushcert/. Ensure the certificate is not revoked.

 
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Created BySyed Saqlain

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