After upgrading to ESAP 3.7.1 or 3.7.2
or 3.7.4 from any previous versions, Host Check fails on macOS end-points on both browser
and Pulse Desktop Clients with the following error:
Note: This includes ESAP upgrade from 3.7.1 to 3.7.2, 3.7.1 to 3.7.4 & 3.7.2 to 3.7.4.
- Error on Pulse Desktop Client:
This issue happens only once and all subsequent host checks after following the workarounds described, will not cause similar issues.
During this issue, the following log snippet can be seen on the Server's User Access log:
Info AUT24804 2020-11-23 19:13:04 - ive - [18.104.22.168] Root::ppsqa() - Host Checker policy 'General-Predefined-HostCheck-Policy' failed on
host '22.214.171.124' address 'f4-0f-24-2a-bc-18' for user 'ppsqa' reason 'Server has not received any information for this policy.'.
Info AUT30721 2020-11-23 19:13:04 - ive - [126.96.36.199] Root::ppsqa() - Host Checker policies could not be evaluated on host '188.8.131.52'
Also, on the End-Point the problem can be ascertained by the presence of a file in the format
"Hostchecker_2020-MM-DD-hhhhss_Username-Machinename.Crash" under the directory/Users/username/Library/Logs/DiagnosticReports
(Access via Terminal : Go > Utilities > Terminal)
|Note: If you downgrade ESAP 3.7.1/3.7.2/3.7.4 to any lower version, end users will experience a similar issue.|