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KB44721 - Message: Server(s) are unreachable or provided symmetric key(s) are incorrect. has been moved to Admin log

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Last Modified Date2/22/2021 5:55 PM
Synopsis

Message-Server-s-are-unreachable-or-provided-symmetric-key-s-are-incorrect-has-been-moved-to-Admin-log

This article describes why information that NTP is unreachable or provided symmetric key(s) are incorrect has been moved from Event to Admin logs.
Problem or Goal
After upgrading PCS to version 9.1R8 or higher there is no more information that server is unreachable or the symmetric key provided is incorrect in Event log.
Cause

Since 9.1R8 PCS is using ntpq protocol.

 

Solution

Until 9.1R7 PCS was using ntpdate protocol for NTP time synchronization. Because of that Administrator was able to see message:

"Server 'x.x.x.x' is unreachable or the symmetric key provided is incorrect" in Event Log.


Since 9.1R8 we replaced ntpdate for ntpq. Since then, information "Server 'x.x.x.x' is unreachable or the symmetric key provided is incorrect" no longer exist and it was replaced by information:

"Unable to synchronize time, either NTP server(s) are unreachable or provided symmetric key(s) are incorrect."

As a standard of new process this information has been moved to Admin Logs as Administrator should be aware of this situation.

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Created ByRoman Matysiak

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