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KB45447 - Users are always prompted for secondary authentication even though Adaptive authentication is enabled.

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Information

 
Last Modified Date9/21/2022 9:03 AM
Synopsis
Users are always prompted for secondary authentication even though Adaptive authentication is enabled.
Problem or Goal

Users are always prompted for secondary authentication even though Adaptive authentication is enabled under the user realm.
Configuration Screenshot Example:

User-added image
Cause

Adaptive authentication is not working as expected when the end user’s location (city or country) name contains any special character.
For Example: Kutná Hora/ Czechia, Brétiigny-sur-Orge/France.

We can confirm the end users location in following ways:
1) From Behavioral Analytics User Report (System > Reports > Behavioral Analytics)
2) From Debug Logs with the help of following log lines:
uwsgi(6280) vc0 20 UEBA:API:APP useranomaly.py:186 - (6280) Location Kutná Hora/Czechia
uwsgi(6280) vc0 20 ueba.api useranomaly.py:186 - (6280) Location Kutná Hora/Czechia

Solution
The root cause has been identified by Ivanti and the solution will be merged with 9.1R17 release. Hence, to avoid this issue, please upgrade to 9.1R17 and later release.
Related Links
Attachment 1 
Created ByAhmed Hans

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