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KB45554 - Ivanti Connect Secure (ICS) Event Logs Fills up With Device Chart device_OS Errors

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Last Modified Date1/30/2023 2:44 PM
This article provides the steps to resolve an issue where Ivanti Connect Secure starts to generate "Error updating data for chart device_os", eventID: SYS31127.
Problem or Goal

The Event logs keeps generating "Error updating data for chart device_os", eventID: SYS31127
Kindly perform the below steps to clear the dashboard data:

1) In the Admin UI, Navigate to (System > Activity > Settings) then uncheck "Enable Dashboard" and click "Save Changes"

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2) Click "Clear Dashboard Data" and accept the settings warning(Clear Dashboard Data).
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3) Check "Enable Dashboard" and save the changes.
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Note: This will clear the current dashboard data and the new data will start to record as intended. This is a one-time activity that needs to be performed and the events are not seen after the 22.3R1 version (ICS).
Related Links
Attachment 1 
Created ByNawaid Haider



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