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KB45554 - Ivanti Connect Secure (ICS) Event Logs Fills Up With Device Chart Device_OS Errors

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Last Modified Date11/3/2022 10:43 PM
Synopsis
This article provides the steps to resolve an issue where Ivanti Connect Secure starts to generate "Error updating data for chart device_os", eventID: SYS31127.
Problem or Goal

The Event logs keeps generating "Error updating data for chart device_os", eventID: SYS31127
Cause
Solution
Kindly perform the below steps to clear the dashboard data:

1) In the Admin UI, Navigate to (System > Activity > Settings) then uncheck "Enable Dashboard" and click "Save Changes"

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2) Click "Clear Dashboard Data" and accept the settings warning(Clear Dashboard Data).
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3) Check "Enable Dashboard" and save the changes.
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Note: This will clear the current dashboard data and the new data will start to record as intended.
 
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Created ByNawaid Haider

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