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KB44656 - Pulse iOS client crashes when trying to connect to the VPN after upgrading to iOS 14.2

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Information

 
Last Modified Date1/15/2021 10:50 PM
Synopsis
This article describes an issue where the Pulse client crashes when users try to connect to the VPN.
 
Problem or Goal
The crash issue is observed during SAML Authentication with Wkwebview.
Cause
As per the Apple Mandate, starting with the 9.3.0 Pulse iOS Client release, WKWebView has preference and it is set to default.

In WKWebView implementation, the existing logger implementation is unable to handle the long HTTP headers and begins to crash.
Solution

This issue is fixed in 9.5.0 Pulse iOS Client release. 

The recommended Workaround is to disable wkwebview in Pulse Client settings and relaunch the application to continue using UIwebview.

 

Related Links
Attachment 1 
Created ByJayanth Chettidurai

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